Maintenance
Maintenance and SLA
Installation is the start of a relationship with the property, not a one-off service. We offer service contracts with clear response times and scope.
Service plans
Basic
Scheduled equipment checks and firmware updates, without ongoing monitoring.
Response time: 3 business days- A scheduled technician visit once a year
- Equipment firmware updates
- Diagnostics on request
Standard
The Basic plan plus ongoing device monitoring and a property event log.
Response time: 24 hours- Everything in Basic
- 24/7 device monitoring
- Event log and a monthly report
- Alerts for unusual situations
Premium
Full property support with priority dispatch and expanded reporting.
Response time: up to 4 hours- Everything in Standard
- Priority technician dispatch to the property
- Extended access for the management company
- Quarterly system health audit
What's covered
- Diagnosing and fixing equipment faults
- Firmware updates for locks, cameras, and network equipment
- Replacing consumables (batteries, mounting hardware)
- Advice on expanding the system
How the contract is set up
The maintenance plan is fixed in the contract after installation and chosen together with the tier (Economy / Mid / Premium) during the site audit.